Workshop appointment booking around the clock
Online Service Booking
Online Service Booking allows workshop customers to reserve a service appointment around the clock, independently of business hours via the car dealership website. Customer and vehicle data are accessed from CROSS and do not need to be input by the customer. Suggestions such as the annual service, the roadworthiness check or brake fluid change simplify booking even more.
Advantages for the workshop and customer
- Flexible appointment booking ensures loyalty of existing customers and makes the car dealership attractive for new customers.
- Service advisers spend less time on the phone; they can focus on customer care.
- Online service booking is the ideal instrument for optimising service department utilisation. The system allows targeted filling of lower utilisation times. Offers such as online car rental booking boost additional business.